Head of Quality missions since 2017 for the Group, Alexis FOURRÉ is the BlueKanGo referent. In this testimonial, he is telling us more about how he has set up the quality information system through BlueKanGo solution.
Before BlueKanGo software, the medico-social sector used the same office automation tools but they were complex. On the health side, the tools were there but were not standardized. The decision was made about setting up a Quality Information System to facilitate management. The idea was to have a global vision.
This project has therefore become a priority. The group has chosen BlueKanGo and I joined the company in 2017 to take care of it. I had had the opportunity to use BlueKanGo in a previous experience. And that was an asset for this mission even if the deployment on a multi-entity perimeter was new for me.
BlueKanGo first trained the deputy heads at headquarters to allow us to be autonomous when using the tool and to shape it according to our own needs. We have prioritized our approach on the Action Plan, the management of Adverse Event Form (AEF) and Documentary Management. We then decided to train the entity managers (present in each structure) ourselves to keep control of the content and above all to link it with the Group’s Quality policy. Today, 63 structures out of the 70 of the group are using it.
After an adaptation phase, the entity managers have taken ownership of the tool. Nevertheless, we remain in support of them on their daily use.
BlueKanGo’s strength is above all its ability to customize. We can start from scratch and adapt the tool to how we work and not the other way around. This is clearly a strong point. We have chosen to set up a project group with several institutions representing each of our activities. By integrating them from the design stage, we took into account the specificities of each party and reached consensus in a collegial manner, thus avoiding any possible outcry during deployment. This flexibility has allowed us to be reactive on changes to be made over time to applications (BLUEAPP).
Some features offer an interesting degree of customization. I am thinking in particular of interactive process mapping, which makes it possible to carry out process reviews in an intuitive way. We created them using the “logigrams” option. When you are not in the business, a Quality approach may seem a little abstruse. With this option, it’s very visual; the data is accessible very quickly. With a few clicks, process drivers can access their data. The tool allows this playful side that I really enjoy.
We are in the process of creating a BI (Business Intelligence) report with the data that is being reported. Some applications are currently being deployed, such as the Single Document or risk mapping. We recently launched a culture of safety survey throughout the group….
Sometimes, creating applications also makes it possible to structure processes that are a little vague or non-existent. Before deploying an application, it is necessary to take into account field constraints and human resources. Hence the importance of reflecting carefully on and preparing your project from the outset. For example, we plan to use BlueKanGo to perform cross-audits, a project that requires a clear identification of workflows upstream.
With more than 25 years of experience, the Group now has 49 EHPADs (Accommodation Establishments for Dependent Elderly Persons) in France and Belgium, 12 aftercare and rehabilitation clinics (SSR-PSY), 7 HAD (Home care) facilities and 2 Health Centers. LNA Santé is a family-owned company with nearly 6,000 employees and more than 900 self-employed health professionals. Since its creation in 1990, the Group has enjoyed continuous growth: in more than 25 years, it has multiplied the number of its employees by 100.
Million of turnover (2018)